Global study finds widening gap between AI ambition and workforce readiness
GLOBAL STUDY FINDS WIDENING GAP BETWEEN AI AMBITION AND WORKFORCE READINESS
- 45% of leaders expect AI agents in workflows within a year; only 30% of workers say the same
- Just 22% of leaders are highly confident their organizations are developing future-ready capabilities within the workforce
- Only 36% of leaders say their talent strategy clearly demonstrates that AI will create opportunities for workers and only 39% are involving employees directly in job redesign
Zurich, Switzerland, May 21, 2026: A global Adecco Group study of 2,000 c-suite executives across 13 countries finds that organizations are accelerating AI adoption, but many lack the leadership clarity, workforce trust and capability-building needed to turn adoption into measurable results. Respondents oversee more than 8.6 million workers, offering a senior leadership view on how AI is reshaping strategy, skills and organizational readiness.
The report, The human premium: Leadership beyond the algorithm, shows that 45% of business leaders expect AI agents to be integrated into workflows within the next 12 months. Yet only 36% say their talent strategy clearly demonstrates that AI will create opportunities for employees, pointing to a widening gap between AI ambition and workforce readiness.
Denis Machuel, CEO of the Adecco Group, said:
“AI may move at software speed, but organizational trust moves at human speed. Companies that ignore that gap will struggle to turn pilots into performance. The winners will be those that pair technology with transparency, accountability and a clear path for people to adapt. Business leaders have a fundamental responsibility to ensure people and technology can work in harmony.”
AI ambition is moving faster than workforce alignment
The research highlights a disconnect between leadership expectations and organizational preparedness. While 45% of business leaders expect AI agents in workflows within a year, only 30% of workers say the same. At the same time, 70% of workers feel ready to collaborate with AI agents, compared with 39% of leaders who believe employees would be comfortable. This suggests that workforce readiness may be stronger than leaders assume, while communication and alignment lag behind adoption.
AI agents also emerge in the report as the dominant new megatrend affecting companies today and over the next five years, underlining how quickly the issue has moved from experimentation to board-level priority.
Trust, skills and leadership capability are the missing execution levers
The findings indicate that the challenge is not simply technology investment. Only 22% of leaders say they are highly confident their organizations are developing the digital and future-ready capabilities needed to keep pace with change. Only 31% say leadership has sufficient AI skills and knowledge to understand the risks and opportunities. Only 36% say their talent strategy clearly demonstrates that AI will create opportunities for workers, not replace them, and only 39% are involving employees directly in job redesign.
Taken together, the results suggest that many organizations are still not communicating clearly enough about how AI will affect roles, careers and value creation. For boards and CEOs, that makes AI adoption a leadership, governance and talent issue as much as a technology one.
Future-ready organizations show what better execution looks like
The report identifies a minority group of future-ready organizations: human-centric, tech-enabled enterprises that are extracting strategic value from AI. Although the share of companies that meet this definition has fallen by four percentage points over the past year, these organizations provide a clearer playbook for execution as companies move from AI hype to implementation.
Among future-ready organizations, 49% report a mature approach to measuring workforce trust, compared with 18% of other organizations. They are also far more likely to report a highly adaptable workforce, at 76% versus 42% elsewhere. The findings suggest that organizations that measure trust systematically are better positioned to align people and technology strategies, strengthen adaptability and capture more value from AI.
What leaders should do next
The report recommends three priorities for leaders: communicate a clear AI roadmap that explains how technology supports business priorities and creates opportunity for employees; engage workers early to understand how roles, skills and career paths will evolve; and use workforce data, transparent governance and targeted skills investment to strengthen trust and adaptability.
Full report: The human premium: Leadership beyond the algorithm available here.
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About The Adecco Group
The Adecco Group is the world’s leading talent and technology expertise company. Our purpose is making the future work for everyone. Through our three global business units - Adecco, Akkodis and LHH - across 60 countries, we enable sustainable and lifelong employability for individuals, deliver digital and engineering solutions to power the Smart Industry transformation and empower organizations to optimize their workforces. The Adecco Group leads by example and is committed to fostering sustainable employability and supporting resilient economies and communities. The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN).