Our ambition is to lead the way in motivating, preparing and developing people around the world to embrace the future of work. By 2030, we aim to have facilitated the reskilling and upskilling of over five million people, driving economic dynamism and injecting fresh ideas and perspectives across the 60 countries we operate in. To achieve this ambitious aim, we need to consistently push ourselves to be and do better.

For us, this is not a one-off effort. By interlinking the business with sustainability considerations, we can better serve our long-term commercial interests and enhance our value proposition to our stakeholders, while respecting people and the planet. As part of the private sector, we can and must play a critical role in realising a “human-centred agenda” for the future of work, putting people at the heart of what we do.

Our sustainability goals

Facilitate employability and access to work

If the economy and society are to prosper, we need to unlock hidden pools of talent and increase the employability for all, so that nobody is left behind. Our vision is of a world where all people have the right skills to gain, or maintain, access to the world of work and are enabled to reach their full potential, and where every job provides fair remuneration and decent working conditions. We thus seek to leverage the knowhow and resources of the Group and other stakeholders to unlock human potential so that the future of work is accessible and open to all.

Be a trusted partner to clients

Our clients are key to our success. We don’t just want to be a supplier, but a trusted long-term partner that meets their needs now, as well as considers their ongoing talent requirements. We are committed to working hand in hand to provide tailored service and product offerings, built on a deep understanding of our clients’ needs and challenges. We want to be the partner of choice, steadfast in our commitment to responsible business conduct, thus helping our clients meet their own sustainability-related objectives.

Be an employer of choice

We are only as strong as our people. To lead the world of work and create value for all our stakeholders, we thus need – and want – to set the standard as a world-class employer for our current and future talent. Our ambition is to create an inclusive, positive, respectful and healthy work environment. We want everyone who works with, through or for us to be engaged and feel valued, inspired and empowered to thrive, united by our purpose of making the future work for everyone.

Advocate for social protection for all

Adequate social protection schemes are vital to help workers, businesses and government navigate a rapidly changing world. We believe that all workers, in all forms of work, should encounter decent work, with the same social protection parameters. This is what drives our advocacy for a new social contract for work in the 21st century; one that provides security for all and recognises the new ways of working. We want to expand opportunities for all employees and grow the prosperity of society as a whole.


Our material issues - sustainability priorities and fundamentals

The bedrock to achieving this is a deep understanding of the issues most material to our business and to our stakeholders. Building on related work in previous years, over the course of 2018, we conducted a comprehensive process to identify and prioritise these issues.

We started with an analysis of existing work, international standards, regulations and best practices. To validate and prioritise our findings, we then engaged extensively with internal and external stakeholders, including clients, associates, colleagues, investors, suppliers, and representatives from institutions and the public at large, be it through an online dialogue with experts, a public online survey, internal workshops or private meetings. We continuously refined the list of topics based on the following criteria:

  1. The importance to our stakeholders;

  2. The importance to our business, based on each topic’s strategic fit, the impact on our business and values, potential opportunities and risks, and the innovation potential; and

  3. The impacts of our activities on sustainable development along our value chain.

The result: ten factors that have the greatest impact on our ability to create shared value. We divide them into two categories:

  • Sustainability priorities: areas that are core to our business, where we can play a key role in addressing them and having a positive impact
  • Sustainability fundamentals: areas that are fundamental to our license to operate, where we want to ensure we have best practices in place.

We continue to engage with a broad set of stakeholders to harness their insights, build trust, continuously validate our efforts and ensure we continue to be on the right track.

Contributing to the sustainable development agenda

The United Nations Sustainable Development Goals (SDGs) set a roadmap for working collectively to address the global challenges we face and achieve a better, more equitable and sustainable future for all.


We strongly believe that with our scale and reach as a multinational company, we can help achieve several of the SDGs – and are committed to doing so. As a world-leading HR solutions provider, we can particularly help unlock future potential, facilitate access to work and enable better economic development, wellbeing, livelihoods and security.