Diversity & inclusion are beyond corporate responsibility – they are an asset
Gina Badenoch, founder of Capaxia, initially focused on the cultural aspects of D&I and called for the redesign of recruitment processes to harness the potential talent available in a diverse and interconnected world. “We have enough data showing that having a diverse workforce benefits innovation and makes an organisation more competitive, but also customers are looking for businesses that are more diverse.”
Her action plans include ongoing story-telling and internal and external engagement around the benefits of D&I – led by the C-suite and more ‘blind interviews’ where the recruiter doesn’t see the candidate for the first part of the interview. “If orchestras can do blind auditions, companies can do blind interviews,” she said. In addition, she urges that filters and algorithms in recruitment processes should be reviewed and altered to focus on the individual rather than an academic or experience profile.
As far as the interaction human and machines is concerned – this should not be seen as a ‘zero sum game’ with winners and losers, rather technology must be well-researched and its deployment should be an inclusive process.
Malissa Hollister, assistant professor of Organizational Behaviour at McGill University said there was always a concern about ‘what can and will be automated and what breadcrumbs will be left over for humans, once machines can do everything.’ She first sees heavy investment in augmentation – where machines help improve human skills and decision-making.
She highlighted the importance of thinking in practical terms about what any future human/machine interaction really looks like and therefore what skills and capabilities needed to be developed. “Does everyone need to be able to code and what about the value of empathy and creativity? How can we ensure that tech can be a potential fix for D&I challenges, while keeping in mind the potential of tech to exacerbate bias?”
To listen to the full episode of the Way To Work: FU.SE Digital 2020, click here. To listen to the previous episodes of the podcast, click here.