Intelligent Insights to make the future work for you

Reskilling employees is key in helping us avoid the worst of the growing economic crisis and ensure a more resilient and stable world of work.

COVID-19 has reshaped so many aspects of our existence, not least of which is our working life.

Survey shows workers across countries value remote working technology, digital skills and leadership, but have different hopes and fears for working hours, mental health and wellbeing in the post-COVID-19 future.

Empathy and compassion are generally considered founding principles within the whole area of Emotional Intelligence and Psychological Safety, which are redefining the approach to leadership that de-emphasizes technical skills and amplifies the so-called “soft skills.”

The future of work will be flexible. A hybrid model of remote and office work will be the norm. Productivity will be based on the output and impact, not hours worked. Leadership will be redefined with emphasis on soft skills, empathy, and emotional intelligence. Upskilling will be continuous, and we will all learn to learn. The future of work will reset the meaning of normal and employers will be in the driving seat of this transformation. These are the main conclusions from our global survey of CEOs, leaders, and employees.

Policy-makers have a great opportunity to shape the world of work for the better. Here is a list of recommendations for them to consider.

From time-management, communication skills to emotional intelligence. These are the three soft skills that will help you adjust to the post-COVID world of work.

Virtual apprenticeships may be good for acquiring new skills, but they can't always help candidates apply them in practice.

Even after lockdown ends, many companies are still thinking in terms of a distributed office: employees working in the office, from home and from shared workspaces. The new post-COVID workplaces will rely on technology.

The jobs most in-demand are to be found in information technology, healthcare and the green economy. Though government support will also be needed.

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We need a new social contract for work in the 21st century.

A changing, diverse world of work is creating exciting opportunities for all. How can we make all forms of work sustainable and secure for individuals and business alike?

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GTCI 2020

Global Talent in the Age of Artificial Intelligence

The GTCI is an annual benchmarking report that measures the ability of 132 countries and 155 cities to grow, attract and retain talent.

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