Intelligent Insights to make the future work for you

Survey shows workers across countries value remote working technology, digital skills and leadership, but have different hopes and fears for working hours, mental health and wellbeing in the post-COVID-19 future.

Empathy and compassion are generally considered founding principles within the whole area of Emotional Intelligence and Psychological Safety, which are redefining the approach to leadership that de-emphasizes technical skills and amplifies the so-called “soft skills.”

The future of work will be flexible. A hybrid model of remote and office work will be the norm. Productivity will be based on the output and impact, not hours worked. Leadership will be redefined with emphasis on soft skills, empathy, and emotional intelligence. Upskilling will be continuous, and we will all learn to learn. The future of work will reset the meaning of normal and employers will be in the driving seat of this transformation. These are the main conclusions from our global survey of CEOs, leaders, and employees.

From time-management, communication skills to emotional intelligence. These are the three soft skills that will help you adjust to the post-COVID world of work.

Virtual apprenticeships may be good for acquiring new skills, but they can't always help candidates apply them in practice.

The jobs most in-demand are to be found in information technology, healthcare and the green economy. Though government support will also be needed.

Artificial Intelligence is here to stay but while its presence is widely accepted, its application in recruitment has many pitfalls. With the coronavirus economy and reinvigorated debate on inclusion and discrimination, it is important that AI helps us fix the bias, not exaggerate it.

The possibilities for Artificial Intelligence (AI) in the post-COVID-19 workplace are virtually limitless. The challenges for the successful introduction of AI in businesses, however, are not likely to be the tech, but will center on trust, training and transparency.

What will the post-pandemic world of work look like? And how can businesses shape it? Among the topics that will dominate the 4th industrial revolution is talent management. To close the skills gap, companies will need to adopt a new approach that will lead to more investment in people and their skills.

The world has changed in a hurry. With some employees out of work, others working at home, and most wondering what the workplace will look like once the pandemic fades, one thing is clear: There are certain skills that will be in high demand as we move forward in a world with COVID-19.

Join our Time to Act Campaign

We need a new social contract for work in the 21st century.

A changing, diverse world of work is creating exciting opportunities for all. How can we make all forms of work sustainable and secure for individuals and business alike?

Read More

GTCI 2020

Global Talent in the Age of Artificial Intelligence

The GTCI is an annual benchmarking report that measures the ability of 132 countries and 155 cities to grow, attract and retain talent.

Read More

Stay in Touch

Subscribe to get the latest insights on the Future of Work

  • * indicates mandatory fields