In early 2020, the pandemic caused by the Covid-19 virus began to accelerate shifts in working practices. Because of this – and to fully understand the rising expectations of both employees and managers in this new era – the Adecco Group commissioned and produced an eight-market study to unearth insights into attitudes, behaviours and the outlook of officebased workers on the future of work. Entitled Resetting Normal: Defining the New Era of Work, this study helped businesses and organisations understand the best paths to navigate through what was an uncertain time.

The last 18 months have proved that hybrid work does not come with a loss of productivity, and that a more inclusive and flexible way of working is possible. The challenge for leaders is to capitalise on this and build the right structures, technology and resources to ensure this new way of working is future-proof for businesses and workers. The results of this global survey provide key consideration points for leaders as organisations transition to the next normal.

Flexibility and hybrid working models have created many opportunities for workers and companies. Most people feel their digital skills, work/life balance, ability to care for others and how trusted they feel to do their job have improved.

The study “Resetting normal 2021”

The second edition of our global study, Resetting Normal 2021, builds upon the original publication in 2020, focusing on the outlook for 2021 and beyond. While the study in 2020 surveyed 8,000 people across eight countries (Australia, France, Germany, Italy, Japan, Spain, the UK and the United States), this latest research includes 14,800 respondents across 25 countries.

The results provide insights into working practices, behaviours and attitudes, and will help organisations continue to evolve and adapt as we look forward to a post-pandemic world and new ways of working.


Die Ergebnisse gewähren Einblicke in die Arbeits- und Verhaltensweisen sowie die Einstellungen der Arbeitskräfte. Diese Informationen sollen Unternehmen und Organisationen die Weiterentwicklung und Anpassung ihrer Arbeitsumgebungen an neue Arbeitsmodelle nach der Pandemie erleichtern.

The Adecco Group and its brands stand ready to help organisations navigate this new path and defining the New Era of work 2021.