Our expertise delivered greater operational efficiency

Our client, a leading specialist retailer, had identified several areas for improvement within their business. Our task was to tackle a lack of Field Management and corporate visibility within the marketplace and to inspire and embed a new culture of efficiency within this multi-level organisation.

We created an end-to-end solution and put together a full-time, dedicated team of experts who handled the project from start to finish. This included planning, data analysis and execution, full IT support and engaging 350 branches for more effective recruitment and payroll management.

The Results

  • 350 Brand Ambassadors Managed
  • 65.000 In Store Visits per year
  • 99,7% compliance in the visit coverage
  • 45 contacts per visit
  • Switch of 30% consumers from competition
  • 80% project cost variable (per output)