A technology solution for operational transformation

Our client had identified the need to replace its incumbent Managed Service Programme [MSP], which now needed to recognise and integrate regional differences. So our task was to gain an in-depth understanding of the different cultures involved and provide a more effective and inspired integrated solution.

We developed and delivered a full change management plan including full stakeholder management involvement in order to promote change and keep both managers and suppliers in the know. We delivered VMS capability in over 80 countries and, thanks to a phased programme, we were able to deliver our initiatives effectively and efficiently across the globe.

The Results

  • We implemented a new MSP system in 80 countries
  • 52 countries now managed via The Adecco Group technology
  • People, processes and technology were integrated to execute a clearly understandable and effective programme company-wide